TARGET GROUP
New managers, Team Leaders and experienced managers.

LEARNING BENEFITS
After completion of this programme, the participants will be able to:

• Understand and use introversion and extroversion to achieve your potential.
• Recognise your and other peoples, listening style.
• Recognise a person’s preferred learning style in under 1 minute.
• Practice visual acuity when developing relationships.
• Create rapport using Match – Pace – Lead method.
• Identify Behaviour styles.
• Develop strategies to work with behavioural styles that are different to your own.
• Build trust using the DISC trust model.
• Understand and diffuse the drama cycle.

TRAINING STRUCTURE
This programme is presented by two NTC accredited trainers with significant experience in training, coaching and mentoring in complex organisations. The programme is highly experiential, focussing on practical skills and strategies for the workplace. Participants will work in small groups to develop tactics to take back to the workplace to immediately make a difference. The program includes handouts and opportunity for participants to work with the facilitators, one on one, to develop personal coaching tips.